Online store modelis.lt

1. General provisions

1.1. These Terms and Conditions of Sale (the “Terms”) govern the ordering, payment, delivery and return of goods and, where applicable, services, as well as other transactions concluded through the modelis.lt online store.

1.2. The Seller:

UAB “Autopasaulis ir Ko”

Company code: 124603164

VAT number: LT246031610

Registered office: Prūdiškių g. 19A, Prūdiškės, Vilnius District, Lithuania

Business, correspondence, collection and return address: Žirmūnų g. 139, LT-09120 Vilnius, Lithuania

Telephone: +370 699 39438

Email: modelis.eu@gmail.com

1.3. In these Terms:

• Seller means UAB “Autopasaulis ir Ko”;
• Buyer means any person ordering or purchasing goods or services;
• Consumer means a natural person acting for purposes unrelated to their trade, business, craft or profession;
• Business Customer means a legal person or a natural person acting for purposes related to their trade, business, craft or profession;
• Online Store means the modelis.lt online store operated by the Seller;
• Product means an item, set, material, component, item with digital elements or individually manufactured product offered through the Online Store.

1.4. Consumers are protected by the provisions of the Civil Code of the Republic of Lithuania and other applicable consumer-protection legislation. Nothing in these Terms may be interpreted as limiting or excluding any mandatory consumer right.

1.5. Rights specifically granted to Consumers, including the 14-day right to withdraw from a distance contract, apply to Business Customers only where expressly required by law or separately agreed by the parties in writing.

1.6. By ticking the box accepting these Terms and submitting an order, the Buyer confirms that the Buyer:

• has read these Terms;
• understands their content;
• has provided accurate order information;
• has the legal capacity and authority to enter into the relevant transaction;
• agrees that these Terms form part of the contract concluded with the Seller.

1.7. An order is governed by the version of the Terms in force when the order is submitted. Later amendments do not apply to contracts already concluded, except where required by mandatory law or expressly agreed by the parties.

2. Product information

2.1. The principal characteristics, contents, price and other material information relating to each Product are stated in the relevant Product description.

2.2. Product images are for information purposes. Actual colours and appearance may differ slightly because of screen settings, lighting, minor packaging changes made by the manufacturer or differences between production batches. This provision does not apply to discrepancies in essential characteristics, model, technical specifications or contents.

2.3. Where a particular technical parameter, compatibility requirement, dimension, material, colour code, software version or component is important to the Buyer, the Buyer should verify it in the Product description or contact the Seller before ordering.

2.4. The Buyer is responsible for assessing Product compatibility with the Buyer’s equipment or project on the basis of information supplied by the Seller and the manufacturer. Where the Buyer requested and received a specific compatibility confirmation from the Seller before purchase, the Seller is responsible for the accuracy of that information.

2.5. Products not expressly identified as certified for use in civil aviation, medical, life-support, fire-protection or other safety-critical systems must not be treated as certified components for such systems.

2.6. The Buyer must comply with the Product instructions, the manufacturer’s directions, applicable safety requirements and any legislation governing the relevant activity.

2.7. Batteries, fuels, paints, adhesives, resins, aerosols, rocket motors and other hazardous or restricted Products are sold, stored, used and transported in accordance with the applicable safety and transport requirements.

2.8. Where legislation imposes age, identity or other restrictions on the sale of a Product, the Seller may request evidence that those requirements are met and may refuse to sell or hand over the Product if the mandatory requirements are not satisfied.

3. Prices and offers

3.1. Prices in the Online Store are stated in euros and include value added tax, unless expressly stated otherwise.

3.2. Delivery, custom manufacture, packaging and any other additional charges, where applicable, are shown before the Buyer finally confirms the order.

3.3. The Seller may change Product prices and offers, but price changes do not apply to orders already accepted for fulfilment.

3.4. Where an objectively abnormal price is published because of an obvious technical, software or data-entry error, the Seller may, before accepting the order for fulfilment, inform the Buyer and offer the Product at the correct price.

3.5. If the Buyer does not accept the correct price, the order will not be fulfilled and any amount already paid will be refunded without undue delay.

3.6. An error may be considered obvious where a reasonable Buyer, taking into account the type of Product, its usual market price and other circumstances, should have recognised the error. A non-obvious price error does not by itself permit the Seller to alter the price of a contract already concluded.

3.7. Promotions and discounts apply on the conditions stated in the relevant offer or while stocks allocated to the promotion last.

3.8. Discounts and discount codes are not cumulative unless the relevant offer expressly states otherwise.

3.9. Where part of an order benefiting from a quantity-based or total-order-value discount is returned, the refundable amount may be recalculated so that the retained Products are priced in accordance with the actual conditions of the promotion. Such recalculation may not remove or restrict any statutory consumer right.

3.10. Clearance and reduced-price Products benefit from the same rights in respect of lack of conformity, except in relation to a specific defect that was clearly disclosed to and expressly accepted by the Buyer before purchase.

3.11. A purchase document is made available electronically in the Buyer’s account and/or sent to the email address stated in the order. A VAT invoice is issued and supplied where required by law or at the Buyer’s request.

4. Placing an order and conclusion of the contract

4.1. The Buyer places an order by selecting the Products, delivery and payment methods, entering the requested information and clicking the button that confirms the order.

4.2. Before submitting the order, the Buyer has an opportunity to review and correct the information entered.

4.3. An order submitted by the Buyer constitutes an offer to conclude a sales contract. The contract is concluded when the Seller confirms by email that the order has been accepted for fulfilment. An automated acknowledgement that the order has been received does not constitute acceptance where the acknowledgement expressly states that it merely confirms receipt of the order.

4.4. After accepting an order for fulfilment, the Seller provides the Buyer by email with information about the ordered Products, their price, delivery and other mandatory contract information.

4.5. Before accepting an order for fulfilment, the Seller may decline it where:

• the Product is no longer available;
• an obviously incorrect price or information has been published;
• the order information is insufficient or clearly inaccurate;
• the Product cannot lawfully or safely be delivered by the selected method;
• the Seller cannot verify an age or other restriction imposed by law;
• there are reasonable indications that the payment or order may be unlawful or fraudulent;
• delivery is not available to the specified country or location.

4.6. If the Seller declines an order that has already been paid, the Seller informs the Buyer and refunds the amount received without undue delay using the same payment method, unless the parties agree otherwise.

4.7. If an order can be fulfilled only in part, the Seller informs the Buyer and offers to:

• deliver the remaining Products;
• replace the unavailable Product with another Product;
• wait until the Product is restocked;
• cancel the affected part of the order or the entire order.

No Product may be substituted without the Buyer’s consent.

4.8. The Buyer must promptly check the order confirmation and notify the Seller of any inaccuracies in the contact details, Products or delivery address.

4.9. The Buyer may request amendment or cancellation of an order until it is handed to the carrier. The Seller will comply where fulfilment has not progressed to a stage that can no longer reasonably be stopped.

4.10. Title to a Product passes to the Buyer after the Product has been paid for in full. In the case of a Consumer, the risk of accidental loss or damage passes only when the Consumer, or a third party designated by the Consumer other than the carrier, physically receives the Product.

5. Payment

5.1. The payment methods available for a particular order are displayed during checkout.

5.2. Products may currently be paid for by advance bank transfer or through PayPal.

5.3. Where advance payment is selected, Products are dispatched only after the Seller receives the payment or reliable confirmation of payment.

5.4. Payment is considered completed when the full amount due is credited to the account of the Seller or its payment-service provider.

5.5. Products ordered by advance bank transfer are reserved for three calendar days from confirmation of the order. If payment is not received within that period, the Seller may cancel the order and sell the Products to another customer.

5.6. If payment is received after the order has been cancelled and the Product is no longer available, the Seller informs the Buyer and refunds the amount received without undue delay.

5.7. The Seller may request additional information reasonably necessary to verify the legitimacy of a payment, but may not request more information than is reasonably required.

5.8. Payment-service providers may apply their own terms of use and security checks.

6. Delivery and collection

6.1. Available delivery methods, prices and estimated delivery times are displayed during checkout.

6.2. Delivery charges are calculated according to the nature, weight and dimensions of the Products, the delivery location, the selected carrier and other criteria stated during checkout.

6.3. Products held in stock are normally prepared and handed to the carrier within 1–3 business days after payment is received. The estimated time for delivery to the Buyer also depends on the selected delivery method, the carrier and the delivery location.

6.4. Unless a different period is stated for a particular Product or order, Products are delivered to a Consumer without undue delay and no later than 30 days after conclusion of the contract.

6.5. An estimated delivery period may be extended because of:

• individual manufacture of a Product;
• transport of oversized or hazardous goods;
• international delivery;
• disruption affecting the carrier;
• circumstances beyond the Seller’s reasonable control.

The Seller informs the Buyer of any material delay.

6.6. The Buyer must provide the correct recipient name or company name, delivery address, postcode, telephone number and any other information required for delivery.

6.7. The Seller is not responsible for delay or additional expense caused by an incorrect or incomplete address, an unreachable telephone number, refusal to accept the shipment or other circumstances attributable to the Buyer.

6.8. If delivery fails for reasons attributable to the Buyer and the shipment must be sent again, the Seller may require payment of the actual redelivery costs.

6.9. On receipt, the Buyer should inspect the shipment for obvious packaging damage. Any damage should, where possible, be photographed and recorded in the carrier’s documentation.

6.10. Failure to record packaging damage does not by itself remove a Consumer’s rights, but prompt documentation helps establish how and when the damage occurred.

6.11. Products may be collected from Žirmūnų g. 139, Vilnius, only at a time agreed in advance. This location is a warehouse and workshop, not a continuously operating retail shop.

7. Right to withdraw from a distance contract

7.1. A Consumer has the right to withdraw from a distance sales contract within 14 calendar days without giving any reason, except in the cases excluded by law.

7.2. For a sales contract, the 14-day period begins on the day on which the Consumer, or a third party designated by the Consumer other than the carrier, receives the Product.

7.3. Where Products ordered together are delivered separately, the period begins when the last Product is received.

7.4. To withdraw, the Consumer must inform the Seller unequivocally before expiry of the withdrawal period by email, post, the electronic withdrawal function provided in the Online Store or the model withdrawal form.

7.5. Where a withdrawal statement is submitted electronically through the Online Store, the Seller confirms receipt to the Consumer without delay on a durable medium.

7.6. The Consumer is not required to state a reason for the return.

7.7. After notifying the Seller of withdrawal, the Consumer must send or hand the Product back no later than 14 calendar days thereafter.

7.8. The Consumer bears the direct cost of returning a conforming Product.

7.9. Where the Consumer withdraws from the entire contract, the Seller refunds:

• the amount paid for the Products;
• the cost of the least expensive standard delivery method offered by the Seller.

If the Consumer selected a more expensive delivery method, the additional difference is not refunded.

7.10. Where the Consumer withdraws from only part of an order, the original delivery charge is refunded only to the extent that it would have been lower had the returned Product not been ordered.

7.11. The refund is made without undue delay and no later than 14 calendar days after the Seller receives the withdrawal notice.

7.12. The Seller may withhold the refund until it has received the returned Product or the Consumer supplies reliable evidence that the Product has been sent back, whichever occurs first.

7.13. The refund is made using the same payment method used by the Consumer, unless the Consumer expressly agrees to another method and incurs no additional cost as a result.

7.14. Detailed return instructions, the return address and a model withdrawal form are available on the Online Store page “Returns and refunds”.

8. Condition of returned Products and diminished value

8.1. A Consumer may inspect and test a Product only to the extent that would be permitted in a physical shop and is necessary to establish the nature, characteristics and functioning of the Product.

8.2. The Consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8.3. A returned Product must be safely packaged, clean and, as far as possible, accompanied by all components, accessories, instructions and gifts supplied with it.

8.4. Opening or no longer having the original packaging does not by itself remove the right of withdrawal. However, damage to or loss of packaging may be taken into account when assessing diminished value where the packaging objectively forms part of the Product’s value or is required for safe storage and resale.

8.5. The value of a Product may be diminished where:

• a model or kit has been assembled, glued, painted, sanded, cut or drilled;
• wires or connectors have been cut, resoldered or modified;
• an electronic component has been connected using incorrect voltage, polarity or load;
• an internal-combustion engine has been run using fuel;
• a model, vehicle, aircraft or other device has been operated beyond what is necessary for a basic inspection;
• the Product has been programmed or altered in a way that cannot readily be restored;
• material has been consumed, mixed, cut or otherwise altered;
• components, accessories, documents or gifts are missing.

8.6. Diminished value is assessed individually by reference to the actual condition of the Product, the handling undertaken, repair or restoration costs and whether the Product can be resold. Diminished value is not applied automatically merely because a Product was unpacked.

9. Exceptions to the right of withdrawal

9.1. The 14-day right of withdrawal does not apply in the cases provided by law, including contracts for:

• Products made to the Consumer’s specifications or clearly personalised;
• Products laser-cut, engraved, 3D-printed or otherwise manufactured according to a drawing, dimensions, text, file or other individual specification supplied by the Consumer;
• materials cut, shaped or irreversibly altered at the Consumer’s request according to non-standard instructions;
• Products liable to deteriorate or expire rapidly;
• sealed Products that are not suitable for return for health-protection or hygiene reasons and were unsealed after delivery;
• Products which, after delivery, become inseparably mixed with other items;
• sealed audio or video recordings or computer software that were unsealed after delivery;
• digital content not supplied on a tangible medium where performance began with the Consumer’s prior express consent and acknowledgement that the right of withdrawal would be lost;
• other exceptions provided by the Civil Code.

9.2. Selecting a standard colour, size, model or other option offered in advance by the Seller does not by itself mean that the Product was made to the Consumer’s specifications.

9.3. These exceptions do not affect a Consumer’s rights where an individually manufactured or otherwise non-returnable Product is defective or does not conform to the agreed requirements.

10. Product conformity and statutory guarantee

10.1. The Seller is liable for any lack of conformity that existed when the Product was delivered and becomes apparent within the period prescribed by law.

10.2. The statutory guarantee for Consumers normally applies for two years from delivery, unless the law provides for a longer period.

10.3. A Consumer who discovers a lack of conformity must notify the Seller no later than two months after discovering it.

10.4. When making a claim concerning a Product defect, the Buyer should provide:

• the order number, invoice, receipt or other information proving the purchase;
• the Product name;
• a precise description of the defect;
• the circumstances in which the defect arose;
• photographs or video where useful for assessing the issue;
• the remedy requested.

10.5. A Consumer is initially entitled to choose between free repair and replacement, unless the chosen remedy is impossible or would impose disproportionate costs on the Seller.

10.6. A Consumer may require a proportionate price reduction or termination of the contract where the conditions laid down by law are met, including where:

• the Product was not properly repaired or replaced;
• the lack of conformity recurs;
• the lack of conformity is serious;
• the Seller has refused repair or replacement;
• it is clear that conformity will not be restored within a reasonable time or without significant inconvenience.

10.7. The contract may not be terminated where the lack of conformity is minor.

10.8. Repair or replacement is carried out free of charge, within a reasonable time and without significant inconvenience to the Consumer.

10.9. Where a Product purchased on or after 31 July 2026 is repaired under the statutory guarantee in order to restore conformity, the Seller’s liability period is extended once by one year. Before implementing the Consumer’s remedy, the Seller informs the Consumer of the right to choose repair or replacement and of the possible extension of the Seller’s liability period where repair is selected.

10.10. If inspection reveals no lack of conformity but identifies damage caused by the Buyer, the Seller may offer a chargeable repair. No chargeable repair will be carried out without the Buyer’s prior consent.

11. Damage not constituting a lack of conformity

11.1. The Seller is not responsible for defects or damage arising after delivery as a result of misuse, accident, normal wear and tear or other causes unrelated to the Product’s original conformity.

11.2. Subject to a specific causal connection, such damage may include:

• damage caused by impact, dropping, collision, breakage or mechanical overload;
• exposure to water, fuel, chemicals, dust or unsuitable temperatures;
• incorrect supply voltage, polarity, current or charging mode;
• excessive battery discharge, improper charging or improper storage;
• overloading an engine, electronic speed controller, servo or other component;
• incorrect assembly, connection, soldering, programming or installation;
• unauthorised modification of the construction, software or hardware;
• damage caused during cutting, drilling, soldering or other modification;
• normal wear of brushes, bearings, tyres, gears, batteries or other wearing or consumable parts.

11.3. Installation, programming or modification of a Product does not automatically remove statutory guarantee rights. The Seller must assess whether the particular defect is causally connected with the Buyer’s actions.

12. Custom orders and services

12.1. Individually manufactured Products are produced according to an order, technical brief, drawing, file, dimensions, material, quotation or other specification approved by the Seller and agreed by the parties.

12.2. The Buyer is responsible for the accuracy of dimensions, files, text, drawings and other information supplied by the Buyer.

12.3. Where the Seller provides a proof, drawing or other approval document before manufacture, production may begin only after the Buyer has approved it.

12.4. Information approved by the Buyer may be changed only before production starts. Once production has begun, changes may be charged according to work already performed and materials already used.

12.5. Permitted tolerances in dimensions, colour, finish or other technological parameters of a custom Product must be stated in the quotation, drawing or order confirmation.

12.6. The Buyer confirms that the Buyer has the right to use all drawings, images, trade marks, text and other intellectual property supplied to the Seller. The Buyer is responsible for third-party rights infringements caused by content supplied by the Buyer.

12.7. Where a Consumer requests that a service begin before the 14-day withdrawal period expires, the service begins only after the Seller receives the Consumer’s express request on a durable medium. The Consumer is informed that the right of withdrawal will be lost once the service has been fully performed. If the Consumer withdraws before full performance, the Consumer must pay a proportionate amount for the part of the service properly performed before withdrawal, provided performance began at the Consumer’s express request.

13. Buyer’s obligations

13.1. The Buyer must:

• provide accurate and complete order information;
• pay on time;
• accept Products that have been properly delivered;
• comply with operating and safety instructions;
• keep account login details secure;
• promptly report unauthorised use of the account;
• not use Products for unlawful or manifestly dangerous purposes.

13.2. The Buyer is responsible for consequences arising from incorrect information supplied by the Buyer or failure to comply with safety and operating requirements, to the extent that those consequences are not caused by a Product defect or inaccurate information supplied by the Seller.

14. Seller’s liability

14.1. The Seller is liable for failure to perform its obligations in accordance with the laws of the Republic of Lithuania.

14.2. Nothing in these Terms limits the Seller’s liability for loss or damage where such liability cannot lawfully be limited or excluded.

14.3. The Seller is not responsible for losses arising from:

• use of a Product contrary to its intended purpose or instructions;
• incorrect installation or integration by the Buyer or a third party selected by the Buyer;
• incorrectly selected components where the Seller did not confirm their compatibility;
• unlawful or negligent use of an RC model, aircraft, drone, rocket or other device;
• loss of the Buyer’s data, files or software where it is unrelated to an act of the Seller or a lack of conformity of the Product.

14.4. In relation to Business Customers, to the extent permitted by law:

• the Seller is liable only for direct and reasonably foreseeable loss;
• the Seller is not liable for loss of income, business interruption or other indirect loss;
• the Seller’s total contractual liability may not exceed the amount actually paid for the relevant order.

These limitations do not apply in cases of intent, gross negligence or where limitation of liability is prohibited by law.

14.5. The Seller is not liable for failure to perform caused by force majeure or other circumstances beyond the Seller’s reasonable control. The Buyer will be informed without undue delay of such circumstances and their expected effect.

15. Additional terms for Business Customers

15.1. A Business Customer must inspect the Products within a reasonable period after receipt.

15.2. A Business Customer must report obvious discrepancies in quantity or contents, transport damage or other external damage within two business days after receipt. This two-business-day period does not apply to latent defects.

15.3. Returns, exchanges, guarantee periods and other special conditions applicable to a Business Customer may be specified in a commercial quotation, order confirmation or separate contract.

15.4. Title to Products passes to a Business Customer only after full payment, unless the parties agree otherwise in writing.

15.5. A Business Customer is responsible for integrating purchased components into its product, system design, safety assessment, testing and compliance with applicable requirements.

16. Personal data

16.1. The Seller processes the Buyer’s personal data to the extent necessary to:

• accept and fulfil the order;
• administer payment;
• deliver the Products;
• issue accounting documents;
• handle returns, guarantees and complaints;
• comply with legal obligations.

16.2. Data required for delivery may be disclosed to carriers, and data required for payment may be disclosed to the selected payment-service providers.

16.3. Detailed information on personal-data processing is provided on the separate “Privacy Policy” page of the Online Store.

17. Complaints and dispute resolution

17.1. Requests and complaints may be submitted:

By email: modelis.eu@gmail.com

By post: UAB “Autopasaulis ir Ko”, Žirmūnų g. 139, LT-09120 Vilnius, Lithuania.

17.2. A complaint should preferably include:

• the Buyer’s full name or company name;
• the order number;
• the circumstances of the dispute or defect;
• the specific remedy requested;
• documents, photographs or other information supporting the request.

17.3. The Seller considers a Consumer’s request free of charge and provides a detailed, reasoned written response no later than 14 calendar days after receipt.

17.4. If a Consumer’s request is rejected, only partly accepted or not answered within the prescribed period, the Consumer may apply to the State Consumer Rights Protection Authority, A. Goštauto g. 12, LT-01108 Vilnius, Lithuania, website: https://vvtat.lrv.lt.

17.5. An electronic application may be submitted through the Consumer Rights Information System (VTIS): https://www.vtis.lt.

17.6. Before applying to an out-of-court consumer-dispute-resolution body, the Consumer must first submit a written request to the Seller.

17.7. Disputes that cannot be resolved by negotiation or out of court are decided by a competent court in accordance with applicable law.

17.8. Contracts are governed by the law of the Republic of Lithuania. This provision does not deprive a Consumer resident in another country of the protection afforded by mandatory rules of the Consumer’s country of residence where those rules apply under European Union law.

18. Final provisions

18.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.

18.2. Terms individually agreed with the Buyer in writing prevail over these general Terms to the extent that they do not conflict with mandatory consumer-protection provisions.

18.3. Headings are included for convenience only and do not affect interpretation.

18.4. The Seller may amend these Terms by publishing a new version in the Online Store. A new version applies only to orders submitted after publication.

Version of the Terms: 20 July 2026.